Williamsburg, VA
This is just unreal! If you've been following the blog, the last entry claimed that we were waiting for the part to arrive (note: it was Harry's Mobile Repair in Williamsburg, VA -- DO NOT EVER USE THEM!!!) Mitch had the tracking number and confirmed on Sunday that the part did indeed arrive. We brought the truck over on Sunday night so they could start work on Monday (this has been going on for the past 2-3 weeks. Recap that the truck has been drive-able but you can't shut the engine off or else you need to wait at least 2 hours for it to cool off since it won't restart).Mitch called them at 9:00 am on Monday to confirm that, now that they had the part in hand after 2 weeks, that they were working on it and he could pick up the repaired truck later that afternoon. Their response? "We refuse to work on your truck. Come and get it." The reason is that Mitch has been the squeaky wheel all week, not only trying to get answers from them, but also trying to get the tracking # for the shipment so he could help intervene (we truly believe they never ordered the part when they said they did, but he never came out and made that accusation). In any event, they didn't like that he was proactive or calling every day for status and at the last minute decided not to do the work as they didn't want him as a customer (not that they even bothered to call him to tell him-- he had to call first !!!) And, yes, we are putting a review on any and every social media outlet we can, as well as informing the BBB. This behavior is totally unacceptable.
Fortunately, we were able to find another diesel mechanic, about 10 miles away, that is much more reputable (actually, they also do RV work and they were the ones who sent out the mobile tech when we had the generator problem). Mitch brought it in on Tuesday and they told him to come back today (Thursday) when they could look at it. From their diagnostic codes, they said it could most likely be a stuck valve.
Mitch brought it to them this morning, and they were incredible -- they gave him a loaner car!!! This way he can go to work while they repair it (he lost 8 days of work while the other place was trying to get the part). I just wish we had chosen them originally to do the work. The original decision was a place 3 miles away versus 10 (needing to pay for a taxi or ask a neighbor for a ride, 3 miles just seemed more reasonable at the time). Sigh. Hopefully this will be the end of this problem.
Meanwhile, the 4th Nor'Easter in a month has hit the East Coast. This time around, although there was a forecast of more snow, we were very fortunate and had nothing here.
Passover starts next weekend. Still trying to figure out our seder plans.

